Today I had to place my first USPS claim for an item lost in transit. It's giving me flash backs to when I had to do a UPS claim for a damaged item. OH THE HOOPS. It was an expensive item I was selling with my partner (business partner yall chill) so both of us had money just sitting. My label came with $100 protection--but it was a facebook label. And facebook marketplace has ZERO seller support. nada. nothing. zilch. I sent so many messaged that the bot that was replying to them refused to reply any more. I broke the bot....no human to be found. So I called UPS and they said open the claim anyway so I did...but they sent the claim paperwork to facebook and it HAD to get filled out...so call back I did...and got them to send it to me directly...lots of back and forth (I needed a UPS account...so I made one...then the system said my number wasnt valid so I couldn't file...then the CS rep gave me an email to send it to....) back and forth for months...I FINALLY get confirmation than my claim is approved and the check is getting sent....TO FACEBOOK! I've never gotten on the phone so fast. I got ahold of someone who was able to cancel it and get it sent to me. I wait two weeks...no check....so I call back...the very nice guy had changed all the info....but NEVER SENT THE CHECK!! So finally finally...this other very nice guy promises it'll be sent tomorrow...swears on his life and invited me to call to check up on him the next day. I did not do that...but a week later I had my check...claim filed before Christmas....check received in APRIL. So the motto when dealing with the UPS is dont give up! (and I'll still use them over fedex any day!). So the point of this little story...pray that the USPS is more efficient. The paperwork was easier anyway...long reign the united state postal service.
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